30 days return right
You can return your items up to 30 days after the purchase. If you wish to change the item or return the item for another reason, you must complete this return note and follow instructions. If you would like a new item, you must submit a new order.
Once we have received and processed the returned item, we will refund the purchase amount to you. For returns, please note that the return shipping will not be reimbursed.
When you shop online at www.woden.com you have 30 days to cancel your purchase and return the item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. Right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.
Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate. To exercise the return right, you should make an unequivocal statement by email within 30 days of receipt of goods.
If you regret your purchase, the goods must be returned to:
RETURN ADDRESS (ORDERS TO EUROPE)
Michael Drewsens Vej 22
Att.: Return / WODEN A/S
In return, you should make sure that the goods are securely wrapped. You have the responsibility of the package/goods until we receive it. So keep the postal receipt and tracking number. For orders from Denmark and Germany, we pay the costs of returning the goods. Customers from the rest of the world must pay the costs of returning the goods when they regret.
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.
We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.
Money will be refunded to the used bank account no longer than 7 working days upon receiving the returned item.
We do not accept packages sent COD (cash on delivery).
Documentation of your purchase and return form
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.
NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:
- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.
Return right on used items
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer, you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realised in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We reserve the right to value the item according to what we can get for it in a resale.
Claims - if there is something wrong with the product
Your purchase of covered by the Sale of Goods Act, including lack rules. This means, that the consumer has a 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or other injurious behaviours.
In January 2016 there were adopted new legislation in relation to the Consumer Complaints Act. We will always suggest to contact us and solve any complaints but in case there is a dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution > http://ec.europa.eu/consumers/odr/
You must contact us within "reasonable time"
You must complain within "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complain by contacting us via email: firstname.lastname@example.org. Depending on the specific situation, you will receive further instructions.
The product must be sent to:
RETURN ADDRESS (ORDERS TO EUROPE)
Michael Drewsens Vej 22
When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework and minimizes processing time for complaint.
By justified complaint, we will refund reasonable freight costs
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for shipment. You have the responsibility of the package/goods up to our reception. So keep a postal receipt and tracking number.
Note: We do not accept packages sent COD (cash on delivery) or similar.