Returns

30 DAYS RETURN RIGHT

When you shop online at www.woden.com you have 30 days to cancel, where you can inform us that you regret your purchase and then return the item(s) to us. Some items are not covered by this right, and it will appear in the ordering process. Right runs from the day you received the goods. If the period expires on a public holiday, Saturday, Constitution Day, Christmas Eve or New Year's Eve deadline is extended to the following Monday. In the case of multiple goods ordered in one order but are delivered separately, or a product that comes in several batches, the period from the receipt of the last item.

Do after receiving only handle the goods in a way so that you can establish the nature, characteristics and the way they operate. To exercise the return right, you should make an unequivocal statement by email within 30 days of receipt of goods.

RETURNS
If you regret your purchase, the goods must be returned to:

RETURN ADDRESS (Returns from Europe):

WODEN A/S
Att.: Return / WODEN A/S 
MICHAEL DREWSENSVEJ 22
8270 HØJBJERG
DENMARK
Email: customerservice@woden.com
FR241712_01WJWJ

RETURN ADDRESS (Returns from USA):

Lines of Denmark, Inc.
502B Custer Way,
Olympia,
WA 98501 
United States
Email:  customerservice@woden.com
(Write "RETURN PARCEL / WODEN WEBSHOP" on the parcel

Please use the return form that was included in your order or use the link beneath to download a new form.

Return form Europe and rest of the world (not USA and Canada).

Return form USA and Canada.

In return you should make sure that the goods are securely wrapped. You have the responsibility of the package / goods until we receive it. So keep postal receipt and tracking number.

RETURN METHOD

For orders from Denmark, Germany, Austria, Netherland and Belgium we will add a return label to the order. See the cost for each country from the table below. Costumers from the rest of the world must pay the costs of returning the goods when they regret purchase.

Country	Cost of return
Denmark	4€ by use of prepaid label
Germany	0€ by use of prepaid label
Netherland	5€ by use of prepaid label
Belgium	5€ by use of prepaid label
Austria	5€ by use of prepaid label
Rest of the world	Selfpaid

 

 

IMPORTANT
Please write with big letters "RETURN PARCEL" outside of the box/ parcel.

We expect you to dispatch as soon as possible after you have given notice of withdrawal, and you must return them within 30 days.

We do not accept packages sent COD (cash on delivery).

Documentation of your purchase and return form
You must attach a copy of the order confirmation or other evidence of your purchase. Additionally, it will facilitate the processing, if you attach a completed return form.

REFUNDS
When we receive the goods, we check it and you get paid back the amount you have paid to us upon purchase (including freight cost). The amount is always transferred to the same payment as you paid the purchase. Have you, for example, paid by card, reversed the purchase amount to the payment card you used for the purchase.

NOTE: You may lose your purchase amount, in whole or in part. This happens if the product is impaired because:

- You have actually taken the goods in use
- It has been damaged while you were responsible for it
- You have handled goods otherwise than was necessary in order for you to determine the nature, characteristics and the way they operate
- You have not followed the restrictions on the right of withdrawal resulting from sealing, product type etc.

RETURN RIGHT ON USED ITEMS
There is a 14 days return policy on items that you have used. If the item has been used it can still be returned. As a consumer, you have the right to take the goods into ”eyesight”, which is the same right that applies to a purchase realised in a physical store. You may after receipt only use the goods in a way so that you can maintain the shape, characteristics and the way they function. If the product is used, you can get back the price paid only partly or not at all. It is the consumer who has to pay for a potential depreciation of the item. We reserve the right to value the item according to what we can get for it in a resale.

COMPLAINTS - If there is something wrong with the product
Your purchase of covered by the Sale of Goods Act, including lack rules. This means, that the consumer has 24 months warranty, that you can either have a faulty product repaired or replaced, refund or reduction in price, depending on the specific situation. Of course, it is a requirement that the complaint is justified and that the defect is not caused by incorrect use of the product or another injurious behaviour.

In January 2016 there were adopted new legislation in relation to the Consumer Complaints Act. We will always suggest to contact us and solve any complaints but in case there is a dispute we can't solve. We refer to the EU commission's home page - Online Dispute Resolution.

YOU MUST CONTACT US WITHIN REASONABLE TIME
You must complain within a "reasonable time" after you have discovered the defect. We recommend that you advertise as soon as possible, and within 2 months after the defect was discovered. You can complain by contacting us via email: customerservice@woden.com. Depending on the specific situation, you will receive further instructions.

 

When you return the item, please simultaneously as detailed as possible indicate what the problem is. Please use our complaint/return form. It is not a requirement, but it eases our casework and minimizes processing time for complaint.

BY JUSTIFIED COMPLAINT WE WILL REFUND REASONABLE FREIGHT COSTS
If the complaint is justified, we will refund your reasonable shipping costs to send the product back to us. Otherwise, you must bear all costs of transport, including our freight costs for returning the item after the investigation. Remember that the product must always be in good packaging and get a receipt for the shipment. You have the responsibility of the package/goods up to our reception. So keep postal receipt and tracking number.

Note: We do not accept packages sent COD (cash on delivery) or similar.