At WODEN.com we offer easy payment methods: PayPal, MobilePay, Visa, Mastercard and Maestro

When you place your order at WODEN.com we reserve the amount in your account. Only when your order is shipped from our warehouse, the amount will be withdrawn from your account.

If you have placed an order at WODEN.com, but did not receive an order confirmation, check if your email ended up in your spam/unwanted emails. If that is not the case, please contact us on the contact form here. We will follow up and resend your order confirmation.

We offer free shipping to business and home delivery on orders above €65.

Orders below €65 we will charge a shipping fee on €5

Duty - Non EU customers

WODEN will pay the import duty for your order.

Please be aware, when ordering, that further export duty costs will be added to return parcels, WODEN are currently paying these.

Yes, when you have placed your order, we will send the order confirmation, where you will find your tracking number. With this number you will be able to track & trace your order.

Your delivery will arrive within 2-5 weekdays. Orders placed before 12:00 AM, will be packed and sent the same day.

UK orders will currently arrive within 5-10 weekdays, due to Brexit.

Yes. We have a 30 days return policy from the day you receive your package. This is usually extended in connection with purchases on Black Friday or during holidays, such as Christmas and Easter.

If you want to return your item, please follow return instructions here.

Be aware of the fact, that you must return your product within 30 days.

When we have received the package and inspected it, we will return the money to the same bank account as used for the purchase. This can take from 1-7 weekdays depending on payment method and your bank. In most occasions it will only take a couple of days.

If an article was defective at the time of sale, you have the right to exchange it for a new one. Your claim must be made within a reasonable period of time once the defect has been detected.

When contacting customer service, we encourage you to send us a message on the contact form here. We always need photo documentation of the damage to assess your complaint. If the complaint is justified and timely, the price of the item will be refunded, and we will additionally reimburse you shipping costs.

WODEN sneakers can be a little small in sizes, and therefore we recommend you, to use our size guide before you purchase our products.

See our size guide here

Following sizes:

Women:               36-42

Teens:                  34-38

Children:              19-35

See our size guide here

If you sign up to our newsletter, you will receive a promotion code within 5 minutes. If you have not received it, please check if it ended up in spam/unwanted emails. If that is not the coincidence, please do not hesitate to contact us at marketing@woden.com or at the contact form here.