At WODEN.com we offer easy payment methods: PayPal, MobilePay, Visa, Mastercard and Maestro
When you place your order at WODEN.com we reserve the amount in your account. Only when your order is shipped from our warehouse, the amount will be withdrawn from your account.
If you have placed an order at WODEN.com, but did not receive an order confirmation, check if your email ended up in your spam/unwanted emails. If that is not the case, please contact us on the contact form here. We will follow up and resend your order confirmation.
Changes in your order:
Unfortunately, it is not possible to add more products to your order.
Depending on where in the process your order is, we have the possibility to cancel your order, but when the item is packed and shipped, we cannot cancel nor stop the order. If you do not want the product, you can return it.
Changes in the delivery address: We cannot change the delivery address when the order is accepted. You should therefore contact the transporter mentioned in your order confirmation, with your giving tracking number and ask them to change the delivery address.
Shipping and delivery
We offer free shipping to business and home delivery on orders above €65.
Orders below €65 we will charge a shipping fee on €5
Yes, when you have placed your order, we will send the order confirmation, where you will find your tracking number. With this number you will be able to track & trace your order.
Your delivery will arrive within 2-5 weekdays. Orders placed before 12:00 AM, will be packed and sent the same day.
We will ship your package with GLS (DHL in Germany) and offer business delivery and home delivery.
Return and complains
Yes. We have a 30 days return policy from the day you receive your package. This is usually extended in connection with purchases on Black Friday or during holidays, such as Christmas and Easter.
If you want to return your item, please follow return instructions here.
Be aware of the fact, that you must return your product within 30 days.
When we have received the package and inspected it, we will return the money to the same bank account as used for the purchase. This can take from 1-7 weekdays depending on payment method and your bank. In most occasions it will only take a couple of days.
If an article was defective at the time of sale, you have the right to exchange it for a new one. Your claim must be made within a reasonable period of time once the defect has been detected.
When contacting customer service, we encourage you to send us a message on the contact form here. We always need photo documentation of the damage to assess your complaint. If the complaint is justified and timely, the price of the item will be refunded, and we will additionally reimburse you shipping costs.
Products purchased on WODEN.com can be complained at the contact form here. Send pictures of the defect product and describe the reason why you want to claim the item.
NOTE: Products not purchased directly by WODEN must be claimed at the retailer where the product was purchased.
Product questions
WODEN sneakers can be a little small in sizes, and therefore we recommend you, to use our size guide before you purchase our products.
If you wish to find detailed information on a product, you need to find the product on our website. Here you have the opportunity to view images from multiple angles and read the detailed product description.
Promotion code
If you sign up to our newsletter, you will receive a promotion code within 5 minutes. If you have not received it, please check if it ended up in spam/unwanted emails. If that is not the coincidence, please do not hesitate to contact us at marketing@woden.com or at the contact form here.
The intro-promotion code can be used on all not discounted products.
