www.woden.com is owned and operated by WODEN A/S.

VAT no. 35 24 03 49 (hereinafter "Woden" or "www.woden.com”)

Woden A/S
Balticagade 12A
Aarhus, Denmark
Email: customerservice@woden.com

These terms and conditions as well as our Personal Data Policy and Returns Policy apply to the purchase of goods on www.woden.com for deliverys in the EU.

Governing Law and Jurisdiction Purchase of goods on www.woden.com is subject to Danish law. Any dispute settled by the Danish courts.

Ordering and payment

www.woden.com is open 24 hours a day - 7 days a week. It may happen that we close the shop for maintenance. You can only make purchases when the store is open and available.

To shop at www.woden.com you must be 18 years old and possess a valid credit card, which we accept. If you are not yet 18 years old, you may still purchase items if you have obtained your guardian's consent or otherwise have a legal right to enter into the purchase.

You select the items you want to buy and put them in the "shopping cart/basket". You can right up to the time of order edit the contents of the shopping cart, and you can continuously check the contents and price of the goods. Any extra payments like shipping or debit card charges will first be calculated immediately before you are ready to pay.

When you are ready to order, click on "Go to check out" where you enter your name, address, email, telephone number, payment method and choose delivery method. You can change the contents of the shopping cart right up until you confirm your purchase by clicking on the button "Order and Pay". 

The purchase amount will be raised from your account when the product(s) is shipped.

At www.woden.com you can pay with the following credit cards:

VISA/Dankort
VISA
VISA Electron
Maestro
MasterCard
MasterCard Debit

We also accept payments through:
PayPal
MobilePay
Klarna
Apple pay

We pay the credit card fee on all online orders.

Acknowledgement of receipt of order and order confirmation

When you order an item from us, you will receive an acknowledgement (order confirmation) of our receipt of your order. However, there is first entered into a binding purchase agreement, when you have received an order confirmation from us.

Shipping terms

We ship all parcels with GLS or DHL connect. We use insured parcel service and you receive a track & trace no. when we ship the order. 

Your delivery will arrive within 2-5 weekdays within the EU. Orders placed before 12:00 AM will be packed and sent the same day.

FREE SHIPPING ON ORDERS ABOVE €65
Shipping costs on orders below €65 is €5.

We ship worldwide, if you experience any trouble with the shipping options please contact our customer service team and they will help you find the right solution.
We do however reserve the right to cancel an order if freight costs to remote areas exceed a certain size.

NOTE: UK orders will currently arrive within 5-10 weekdays, due to Brexit. All orders outside the EU are subject to customs handling. The custom handling time may vary. If there are any delays, please check your tracking to determine the reason for the delay. Our customer service team is standing by to assist if necessary.

Non EU customers

All prices are including VAT and duties. If you are a customer outside the EU you are subjected to your countries VAT which we are collecting.

Please note that local charges (sales tax etc.) may be added to your order depending on region. These charges are at the customer’s own expense.

Privacy

In order to shop at www.woden.com you must state at least:
- Name
- Address
- E-mail
- Telephone / mobile number

The above data is stored with information about the items you bought, for 5 years from the end of the financial year to which the information relates, see Bookkeeping Act § 10, after which the data are deleted. Did you set up a login to be able to make self-service with us, your personal information and order information not be deleted unless you ask us to do so.

Information will not be disclosed or sold to third parties, except in connection with a restructuring or a full or partial sale of the company. Any disclosure in such a situation would be in accordance with the then-current privacy legislation. As a customer, you are entitled to access to our registration data about you and you may object to the registration pursuant to the rules of this Act concerning the processing of personal data and inquiries regarding this should be directed to WODEN via info@woden.com.

Cookies

By entering www.woden.com, you agree that we may use cookies. A cookie is a small data file that we place on your computer to keep track of what happens during your visit and in order to recognize your computer. A cookie is not a program and does not contain viruses.